Frequently Asked Questions

As soon as possible! Many of our locations fill up quickly, so we recommend registering early to secure your preferred start date and location.

While many providers use the word daycare, we intentionally use the term child care because it better reflects the depth of what we offer. Daycare is often associated with basic supervision, whereas child care encompasses a holistic approach that includes early learning and developmentally informed programming.

Whether you are ready to register for care, or you would like to learn more, you can fill out our Registration Form to connect with our Parent Customer Care team, who will help to answer your questions, schedule a tour, and share more about availability and programs.

The cost of care depends on the age of your child, and the location they attend. Please fill out a registration form here and a member of our Parent Customer Care team will reach out with more details based on your location(s) of interest.

Please visit our registration page here to get started.

Kids & Company locations are open typically from 7:00 am to 6:00 pm, Monday to Friday excluding statutory holidays. Extended hours are available at some locations. If you search by location here, you can find details by centre.

None. Kids & Company does not charge late pickup fees. We understand that sometimes unexpected delays occur. We do ask that you kindly inform  your Centre Director if you think you’ll be running late and will arrive past centre closure.

Yes, all Kids & Company locations are licensed child care providers in the region in which they operate.

Yes. Kids & Company participates in the provincially managed Canada-Wide Early Learning and Child Care (CWELCC) and related government funding programs that help make licensed child care more affordable for families with children under the age of 6.

We do! Our educators support each child’s toileting journey with patience and encouragement. We follow an individualized approach aligned with family routines, as outlined in our Toilet Training Guidelines.

Absolutely! At many centres, we host Open Houses the first Saturday of every month to allow parents to see the classrooms and tour the facilities. Please find your location to see if your preferred location hosts monthly open houses, or fill out the Registration Form  to schedule a tour at your convenience.

Yes, in almost all cases. Our Centre Directors will work with you to ensure that we will be able to meet all your child’s special needs. If you have any specific questions, please feel free to reach out to our Parent Customer Care team at parents@kidsandcompany.com. 

Absolutely. We have an open-door policy in all classrooms, and parents are welcome to visit anytime. Nursing parents are especially encouraged to visit their infants’ rooms for feeding or comfort breaks whenever needed. You can also stay connected through password-protected live webcams at the majority of our locations, and via the Kindertales mobile app, which provides real-time updates, photos, and daily reports on your child throughout the day.