An Update on Our Operations Due to COVID-19

To our Kids & Company family,

The world is in the midst of an unprecedented global pandemic.  These are unsettling times.  We want to remain connected with all of you and provide updates as we have information to share.

Please be assured that parents will not be responsible for paying any fees where we are mandated to close our centres. Where we are closed (listed below), all prepaid fees relating to this time will be applied as a credit to future services.

We recognise that not all workers have been given the flexibility to work from home, such as health care providers, first responders, police, fire and others. We apologise for the challenges presented by centre closures in certain provinces and have only closed where we have been mandated to do so.

The situation continues to evolve rapidly – day by day and hour by hour. We will continue to update you as things change. For an up to date status on our operations in each province, see below.

Alberta

Effective March 16, the Government of Alberta informed all Licenced Group Child Care Centres they must close. However, starting March 23, some centres in Calgary, Edmonton and Red Deer have been selected to open and support our critical and essential workers.

If you are working in one of the critical infrastructure roles and require child care immediately, please email albertaessentialcare@kidsandcompany.com. A Kids & Company Client Care Representative will respond within 24 hours detailing next steps.

List of Alberta centres currently open to support critical and essential workers:

-Aviation Crossing
-Beltline
-Bow Trail
-Britannia Crossing
-Eau Claire
-Edmonton Downtown
-Edmonton ICE
-Friendly Frog
-Gulf Canada Square
-Livingston
-Marda Loop
-Red Deer
-Smart Tech
-Sunshine
-Tamarack
-Tenderheart

British Columbia

All child care centres continue to remain open with an emphasis and priority for essential and critical workers.

Manitoba

Our child care centre remains open for critical and essential workers. If you are working in one of the critical infrastructure roles and require child care immediately, please email manitobaessentialcare@kidsandcompany.com. A Kids & Company Client Care Representative will respond within 24 hours detailing next steps.

Nova Scotia

Effective March 17, all Licenced Group Child Care Centres were ordered by the government to close. Date has now been extended until May 4. More details will be forthcoming when they are announced.

Ontario

On March 17, the Government of Ontario ordered all Licensed Child Care Centres to close effectively immediately to the public. More recently, the Ministry of Education announced plans to support Licensed Child Care Services for front line workers.

Our London, ON, centre reopened on April 1 to support critical and essential workers. If you are working in one of these critical infrastructure roles and require child care immediately, please email londonrichmond@kidsandcompany.com. A Kids & Company Client Care Representative will respond within 24 hours detailing next steps.

Quebec

Effective March 13, the Ministere de la familie informed all Licensed Child Care Centres to close to the public. We are anticipating a reopening date of May 4.

United States

To see an update on our operations in the United States click here.

For More Information

If you are interested in more information about our centres during this time, please reach out to our team at 1-866-MY-KIDCO or rmorales@kidsandcompany.com.

Kids & Company has been providing exceptional child care to families across North America for eighteen years and we are proud of our thousands of teachers and support teams, caring for our thousands of families from across North America. We are focusing all our energy on ensuring the safety of our staff and families.  We know that our service is critical to you, our valued parents. We look forward to welcoming you and your little ones back soon.