An Update on Our Operations Due to COVID-19

To our Kids & Company family,

The world is in the midst of an unprecedented global pandemic.  These are unsettling times.  We want to remain connected with all of you and provide updates as we have information to share.

Please be assured that parents will not be responsible for paying any fees where we are mandated to close our centres. Where we are closed (listed below), all prepaid fees relating to this time will be applied as a credit to future services.

We recognise that not all workers have been given the flexibility to work from home, such as health care providers, first responders, police, fire and others. We apologise for the challenges presented by centre closures in certain provinces and have only closed where we have been mandated to do so.

The situation continues to evolve rapidly – day by day and hour by hour. We will continue to update you as things change. For an up to date status on our operations in each province, see below.

Alberta

On March 16, the Government of Alberta informed all Licenced Group Child Care Centres they must close. However, the Province has recently announced child care as one of the services to reopen publicly in Stage 1 of Alberta’s relaunch plan. All of our Alberta locations, with the exception of those located inside Edmonton schools, will reopen in a limited capacity on May 19. As we reopen, there are a number of strict guidelines in place to ensure the health and safety of all of our children, staff, and families, including restrictions on total centre capacity, maximum group size, and a daily health screening upon arrival. The wellbeing of our families and team members remains our utmost priority. 

For more information/updates from the local government click here.

British Columbia

All child care centres continue to remain open with an emphasis and priority for essential and critical workers.

For more information/updates from the local government click here.

Manitoba

Our child care centre has remained open for critical and essential workers. As of Monday May 4, our Winnipeg centre will be reopened to all families requiring care with a limited capacity in order to adhere to the government guidelines.

For more details or to register/resume care, please reach out to our Director Mary Ellen at winnipeg@kidsandcompany.com.

For more information/updates from the local government click here.

Nova Scotia

Effective March 17, all Licenced Group Child Care Centres were ordered by the government to close. Our potential reopening date has now been extended until June 15. More details will be forthcoming when they are announced.

For more information/updates from the local government click here.

Ontario

On March 17, the Government of Ontario ordered all Licensed Child Care Centres to close effectively immediately to the public. More recently, the Ministry of Education announced plans to support Licensed Child Care Services for front line workers.

If you are working in one of these critical infrastructure roles and require child care immediately, please follow the guidelines sent by your Regional Municipality. Once confirmed eligibility, please contact one of the confirmed centres below or email info@kidsandcompany.com. A Kids & Company Client Care Representative will respond within 24 hours detailing next steps.

List of Ontario centres currently open to support critical and essential workers:

Aurora

Burlington (Appleby Centre)

Burlington (BCC Centre) 

London

Oakville (Dundas Centre) 

For more information/updates from the local government click here.

Quebec

Effective June 1 the Montreal centres will be reopened.  In this phase, there will be limited capacity as directed by the Ministère de la Famille. The centres will adhere to a number of strict guidelines including restrictions on total centre capacity, maximum group size, and a daily health screening upon arrival to ensure the health and safety of all of our children, staff, and families. The wellbeing of our families and team members remains our utmost priority.

For more information/updates from the local government click here.

United States

To see an update on our operations in the United States click here.

For More Information

If you are interested in more information about our centres during this time, please reach out to our team at 1-866-MY-KIDCO or rmorales@kidsandcompany.com. Kids & Company has been providing exceptional child care to families across North America for eighteen years and we are proud of our thousands of teachers and support teams, caring for our thousands of families from across North America. We are focusing all our energy on ensuring the safety of our staff and families.  We know that our service is critical to you, our valued parents. We look forward to welcoming you and your little ones back soon.